Strong Ethics is what keeps our Clients coming back for more.

Crucial Servers (CS) reserves the right to change this Service Level Agreement at any time with a 48 hour notice.

UPTIME

Crucial Servers strives to keep an uptime for 99.99%. These figures are projected monthly and credit will be given if the Client submits a SLA request to support

CREDITS

If its beyond our reasonable control including war, acts of god, fires, sabotage, interruption in service (fiber cut), tornado, earthquake, government investigations, delay in transit, peering issues, scheduled service updates, hardware failure, your own mistakes, software bugs, network attacks, hacks and other things/issues/miss-fortune that CS finds uncontrolling. No credits will be issued for neglect or not using your service or neglect of services rendered, or services ordered.

CONNECTION

Our goal is to make our network free of outages and remain an uptime of 99.99%. Also to utilize the best networking equipment to maintain 50 milliseconds within our network. Your Collocation and Services are monitored 24/7 for any problems or concerns, and will be fixed promptly and customer notified. CS guarantee's an average packet loss to be less than 5% to the internet backbone. Packet loss is determined by CS and only by CS.

RANDOM

CS shall not be liable for failure or delays in performing requests submitted by our Clients. If there is a TRUE emergency regarding services or network performance please PAGE us.To be eligible for any of our SLA, your account must be in good standing. This requires that you are paid in full or payment is not more than three days overdue. The account must be in good standing prior to the onset of an incident.

This SLA is in effect to benefit our Clients.